TCF: TREATING CUSTOMERS FAIRLY

TCC has been at the forefront of designing and implementing innovative new ways of helping firms understand and monitor their commitment to Treating Customers Fairly (TCF).

TCC can review your TCF progress against the six consumer outcomes:

Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

An independent third-party review, such as those conducted by TCC, can be the best way to ensure you are adhering to TCF.

TCC provide training, both classroom based and e-learning, to ensure a strong TCF culture.

As well as our consultancy and training services, please also see our TCF Frameworker.

To discuss TCF further please call 020 3008 6020 or email info@theconsultingconsortium.com