Mystery Shopping
Do you have a branch or sales network? Or do you authorise others on your behalf? Do you know what staff are saying in the sales environment?
Have you ever tested your representatives in a live situation to see if they maintain compliance?
If you need help we have built up unrivalled relationships with a number of partners who can help you undertake ‘mystery’ shopping exercises.
We can provide audio and video evidence to help you prove the competency of your sales force.
In addition we provide written reports confirming the level of service received, even down to whether the coffee was hot!
If you have any worries about the compliance culture in your firm call us on 020 7645 8808 – we will test it out for you.
find out how we can help
our clients say...
"We have been continuously impressed by the level of customer service and responsiveness from The Consulting Consortium. We would happily recommend them for the provision of regulatory services." John Charcol
"TCC's Frameworker for TCF is an excellent tool. It has helped us demonstrate compliance in a far easier and more cost-effective way than would otherwise have been possible." Mark Din, Moneysupermarket.com
"The services provided by The Consulting Consortium are excellent, the consultants used are the "creme de la creme" and they consistently deliver. The Consulting Consortium is flexible and they have worked with us to ensure all our project needs are met. The level of communications always exceeds expectation." Friends Provident